Shipping policy

SHIPPING POLICY – Odise
Effective from: 21st March 2026

GENERAL SHIPPING INFORMATION
At Odise we work with leading international logistics companies to ensure your order arrives safely and on time, wherever you are in the world. Our processing and delivery times are designed to maintain the highest quality standards on every order.

PROCESSING TIMES
Standard Processing. 1 to 3 working days for preparation and packaging. Orders are processed Monday to Friday. No processing on weekends or bank holidays.

Order Cut-off Times. Orders placed before 2:00 PM are processed the same day. Orders placed after 2:00 PM are processed the next working day. Orders placed Friday after 2:00 PM are processed the following Monday.

DELIVERY TIMES
Standard International Shipping. 7 to 10 working days after processing. Major urban areas: 7 to 10 working days. Rural or remote areas: 8 to 15 working days.

Total Time (Processing + Shipping). Minimum: 7 working days. Maximum: 15 working days. Remote areas: Up to 16 working days.

GEOGRAPHICAL COVERAGE
International Coverage. Available in over 180 countries. Main destinations: Americas, Europe, Asia, Oceania. Urban areas: Guaranteed coverage. Rural areas: Subject to availability of local carriers.

Areas with Restrictions. Remote islands: 5 to 10 additional working days. Conflict zones: Subject to individual assessment. Remote postcodes: Please check availability. Countries with trade restrictions: Not available.

COURIER PARTNERS
We work exclusively with certified logistics operators: DHL Express, FedEx International, UPS Worldwide, and certified local carriers. Odise automatically selects the best option based on destination and availability.

SHIPPING COSTS
Rate Calculation. Shipping costs are calculated automatically at checkout based on final destination, weight and dimensions of the parcel, and selected shipping method.

Approximate Rates. Americas: $15 to $45 USD. Europe: $20 to $55 USD. Asia: $25 to $60 USD. Oceania: $30 to $65 USD. Africa: $35 to $70 USD.

Free Shipping. Orders above a minimum spend, which varies by country. Special promotions as published. VIP customers receive exclusive benefits.

ORDER TRACKING
Tracking Information. International tracking number sent by email within 24 to 48 hours of dispatch. Real-time tracking via the carrier's platform. Automatic updates by SMS or email where available.

Order Statuses. Processing: Preparation and packaging, 1 to 3 days. In International Transit: En route to destination country. Local Customs: Import process, 1 to 3 additional days. Out for Delivery: Final mile delivery. Delivered: Delivery confirmed.

DELIVERY CONDITIONS
Delivery Requirements. Full and correct address in local format. Active phone number to coordinate delivery. Adult present to receive the parcel. Official ID when required by the carrier.

Delivery Attempts. Maximum 3 delivery attempts included. Rescheduling subject to local carrier policies. After the limit, the parcel is held at the local distribution centre.

INCORRECT OR INCOMPLETE ADDRESSES
Customer Responsibility. Please verify all details before confirming your order. Incorrect addresses: Customer bears the cost of redelivery. Incomplete information may cause significant delays.

Correction Process. Changes before dispatch: No additional cost. Changes after dispatch: Variable cost depending on carrier. Returned parcels: Customer bears the cost of second shipment.

CUSTOMS & TAXES
Responsibilities. Import taxes are payable by the recipient. Duties are in accordance with local legislation in the destination country. Customs clearance is the responsibility of the carrier and recipient.

Declared Value. Declared value is the actual sale price of the product. Classification is according to international tariff codes. A commercial invoice is included with documentation.

Customs Delays. Customs hold: 1 to 5 additional working days. Additional documentation may be requested by authorities. Additional customs handling costs are payable by the recipient.

UNDELIVERED PARCELS
Refused Parcels. If the customer refuses the parcel, return costs are borne by the customer. Failed delivery attempts are subject to local carrier policies. Incorrect address costs are borne by the customer.

Lost or Damaged Parcels. Report immediately within 48 hours of the estimated delivery date. International investigation takes 7 to 14 working days. Replacement is arranged once loss is confirmed by the carrier.

SPECIAL RESTRICTIONS
International Bank Holidays. Different calendars may cause delays depending on the destination country. Peak seasons such as Christmas and New Year may add 3 to 7 additional days. Local holidays may affect final delivery.

Product Restrictions. Controlled products are subject to local regulations. Prohibited items are governed by destination country legislation. Special licences are required in some countries.

PACKAGING & HANDLING
International Standards. Discreet packaging with no product information visible on the outside. Premium protection certified for international shipping. Hermetic sealing ensures integrity during transit. International labels in accordance with transport regulations.

Documentation. Commercial invoice included with all shipments. Packing list with full details of contents. Certificates where required by regulations.

WEATHER & FORCE MAJEURE
External Factors. Weather conditions may cause delays. Geopolitical situations may affect transport routes. Pandemics or emergencies may result in international transport restrictions.

Limitation of Liability. Factors outside our control do not generate compensation. Delays caused by third parties are the carrier's responsibility. Extraordinary events may result in temporary suspension of services.

SPECIAL POLICIES
Corporate Deliveries. Offices: Delivery to authorised reception. Medical centres: Subject to local policies. Institutions: Prior authorisation required.

High-Risk Areas. Each shipment is analysed separately. Additional insurance may be required. Temporary restrictions are subject to security conditions.

RESPONSIBILITIES & LIMITATIONS
Odise's Responsibility. Timely processing in accordance with published timescales. Professional packaging with products adequately protected. Correct documentation with accurate invoicing and declarations.

Limitations. External carriers are a third-party responsibility. Local regulations are outside Odise's control. Extraordinary conditions constitute force majeure events.

CLAIMS & DISPUTES
International Claims Process. Contact support.odise@gmail.com within 72 hours. Information required includes order number, tracking number and photographic evidence. Investigation takes 5 to 10 working days for international shipments. Resolution is based on investigation results.

Jurisdiction. Commercial disputes are subject to international arbitration. Applicable law is as per general terms and conditions.

ORDER AMENDMENTS
Before Processing. Changes are permitted to address, products and shipping method. Deadline is before 2:00 PM on the processing day.

After Processing. No changes are permitted once dispatched internationally. Cancellation is not possible after dispatch. Interception is only possible in exceptional cases and subject to additional costs.

CONTACT
Email: support.odise@gmail.com
Global Hours: Monday to Friday, 9:00 AM to 6:00 PM
Response Time: 24 to 48 working hours
Languages: English, Spanish

POLICY AMENDMENTS
Odise reserves the right to amend this international shipping policy at any time. Changes will be effective for orders placed after the date of publication.

Last updated: 21st March 2026

This policy forms an integral part of our international terms and conditions. By placing an order, you agree to these terms and the applicable regulations in your country.

© 2026 Odise. All rights reserved.